Frequently Asked Questions

Our business hours are as follows:

Mon to Fri: 8AM – 5PM

Saturday: 8AM – 3PM

Sunday: Closed

Holidays: Closed

We are located Off Munroe Road Flyover East Charlieville, Chaguanas 520639. For directions, simply search for Japan Motors on Google Maps or Waze.

We offer a wide selection of brand new and foreign-used vehicles from leading automotive brands like Toyota, Honda, Nissan, BMW, Mercedes-Benz, Lexus and more.

We offer a range of automotive services including routine maintenance, hybrid servicing, diagnostics, auto collisions repairs, accessory installations and more.

You can book a service appointment through our online system at japanmotorstt.com/service or by giving us a call at (868) 267-1013

No, we do not accept trade-ins.

We do not offer in-house financing. We can however connect you to an auto finance officer from your preferred lending institution. Listed below are a few of the institutions that we work with:

• Republic Bank
• First Citizens Bank
• Scotiabank
• CIBC FirstCaribbean International Bank (CIBC)
• ANSA Bank
• Royal Bank
• JMMB Bank
• Massy Finance
• Caribbean Finance Company Limited (CFC)
• UWI Credit Union
• Police Credit Union

If your financial institution is not listed above, please feel free to call or WhatsApp our company at (868) 267-1013

Yes, we are listed as a preferred dealer with all major lending institutions.

Yes, we facilitate pre-orders for vehicles. Contact our team for further details.

General requirements:

• At least 18 years of age
• Permanent employment of at least 6 months to 2 years with a steady source of income
• Vehicle invoice from dealership
• Job letter
• Pay slip
• Clear copies of at least two forms of identification (passport, driver’s permit or national ID)
• Utility bill in name of applicant (within last 3 months)
• Signed authorisation letter if the utility bill is in someone else’s name along with a copy of their identification
• BIR certificate (if BIR number is not stated on pay slip)
• Three months bank statements (if requested)
• Source of down payment (as applicable)

Contact your financial institution for detailed requirements

General documents

• Vehicle invoice from dealership
• Certificate of Incorporation/business registration and most recent Annual Return (as applicable)
• Income documents, e.g., Income Tax Returns or Audited Financial Statements and six (6) months bank statements (as applicable)
• Company utility bill (within last 3 months)
• List of directors
• Clear copies of at least two forms of identification for signatory (passport, driver’s permit or national ID)
• Source of down payment (as applicable)

Contact your financial institution for detailed requirements

Yes! We work with many financial institutions. Should you need a loan officer, please do not hesitate to give us a call at (868) 267-1013 or (868) 672-3000. Our team would be more than happy to connect you with an agent.

Requirements:

• Full payment made via certified cheque or electronic transfer prior to registration of the vehicle(s)
• Signed vehicle registration form
• Clear copies of at least two forms of identification (passport, driver’s permit or national ID)
• Utility bill in applicant’s name (within last 3 months)
• Signed authorisation letter if the utility bill is in someone else’s name along with a copy of their identification

Warranties vary depending on if its a brand new vehicle, foreign-used, or pre-owned. Other factors may influence what type of warranty is offered for a particular vehicle. For the most accurate information, we recommend that you contact our team.

The vehicle registration process takes approximately 3-5 business days. The timeframe to receive the vehicle may vary if delays occur outside of our control.

All customers must have insurance for their vehicle(s) before or on the delivery date.

If you are a finance customer, please walk with the final payment for the vehicle.

We accept certified cheque, electronic transfer, debit or credit card and cash.